Credit reports typically have a space for you to provide your comments at the bottom: explaining why a particular debt hasn't been paid or to point out any factual errors. While this is another area of recourse, with the credit bureaus you're seen as guilty until proven innocent, and the burden's on you to correct things. When you write to the credit bureau, be sure to send copies (not the originals) of any proof that can be used. 

The statement date (which occurs well before your payment due date) is the date listed on your statement when the credit card company records your balance to charge interest for the month. It is also the balance reported to the credit bureaus. If you are planning to make a lump sum payment to the balance and want to see the positive result to your credit score as quick as possible, make the payment well before that statement date so the new lower (or zero) balance is recorded and reported.
The debt management companies will refrain from making payments and attempt to negotiate a settlement with the creditors on your behalf. In general, credit card companies will collect aggressively for the first 180 days. After 180 days, the debt is written off. Many banks will then sell that debt to collection agencies at a fraction of the face value. Collection agencies are usually willing to take a discounted settlement from the borrower, because they did not pay full price for the debt. These programs can take a couple of years to complete and the negative information stays on your credit report for seven years.
If you’re looking specifically for a nonprofit credit counseling agency to work with, explore NFCC member agencies, all of which are nonprofit. NFCC member agencies are required to meet eligibility criteria that ensure they are accredited by a third party, upfront about included fees and provide consumers with counseling and financial guidance that can help them improve their finances over time.
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